Refund policy

30-Day Returns Policy

We offer 30-day returns on all products. Simply return items in their original, unused condition and choose from a refund, exchange for a different size, or store credit.

How to Return an Item

  • Timeframe: Initiate your return within 30 days of delivery
  • Condition: Items must be unused and in original condition with tags attached
  • Get Started: Email us at meadsupplyandequipment@gmail.com with photos of the item
  • Your Options: Choose a refund, exchange for a different size, or store credit
  • Return Address: 1c A'Court Street, Sanson, New Zealand 4817
  • Important: Please contact us before sending items back - returns without prior approval cannot be accepted

Change of Mind Returns

If you've simply changed your mind about a purchase:

  • 10% restocking fee applies
  • Customer pays return shipping costs
  • Items must be unworn/unused with original tags and packaging

Our Fault? We'll Make It Right - No Fees

We stand behind the quality of our products. If something arrives damaged, defective, incorrect, or doesn't meet your expectations due to our error:

  • We cover all return shipping costs
  • No restocking fee
  • Full refund or replacement provided

This applies to:

  • Damaged products (report within 30 days with photo or video evidence)
  • Missing or incorrect items (contact us with photos of what you received)
  • Defective or faulty products
  • Items that don't match the description

Refund Processing

Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are processed within 10 business days to your original payment method.

Non-Returnable Items

Sale items, gift cards, perishable goods, custom/personalized items, personal care products, and hazardous materials cannot be returned.

Shipping Delays

If your order experiences significant shipping delays, you may be eligible for a refund:

  • No tracking update after 35 days (US orders)
  • No tracking update after 35 days (international orders)

Delivery Issues

If a package shows delivered but you didn't receive it, contact us immediately. A non-delivery certification from your postal service may be required.

Consumer Rights

This policy does not affect your statutory rights under consumer protection laws in your country.

Contact Us

All refund requests must be made within 70 days of payment.

  • Email: meadsupplyandequipment@gmail.com
  • Phone: +64 21 143 9475
  • Mail: 1c A'Court Street, Sanson, New Zealand 4817